FAQs

We put it a lot effort in writing our product descriptions to give you the most accurate information about every Tilfi product that we sell.

If you would like to know about the fabric/weave/pattern of our products, you can visit the following explanatory pages on our website:

- Fabrics

- Techniques & Patterns

- Weaving process

You can also get in touch with us if you would like to know more, and we would be happy to help.

Like the peacock’s feathers, silk fiber also has a very unique luster due to its physical and chemical structures which enhances reflection of light. The photographs on the website are shot with care using the best cameras to give the most accurate look.

If you have any doubts, please feel free to request us for additional photos in indoor lights. However for indoor pictures, multiple factors such as angle of photograph, type of light (white, yellow or natural), composition of the fabric effect the colours as captured in the photographs, which may occasionally  result in minor variations.

The zari that we use in most of our sarees is very high-grade zari which has a very graceful luster. It’s not the artificial/imitation/plastic zari that is extremely shiny.

Sarees that are made of real zari or pure silver zari will have it mentioned in the product description and these are usually priced much higher, depending on the pattern and extent of zari work. You can discover our collection of real zari sarees, Zarkashi, here.

We recommend that you dry clean your saree only when necessary. You must air your saree from time to time and refold regularly to avoid creasing at the same location over an extended period of time. Kora sarees or fine Jamdanis can also be rolled for storage.

It is also advisable to store silk sarees in a breathable, uncoloured, muslin cloth in a dry location. Avoid exposure to moisture as it may damage the saree or the zari. Also avoid ironing directly on the zari and any direct contact with perfume.

Yes, all our sarees are woven with extra fabric of length approximately 0.8m to 1m for the blouse.

Unfortunately, we do not offer any design customization service at the moment. We only do designs that are created by our design team.

The design making and weaving process for handloom products is quite involved and time consuming. It often requires many months of planning and inputs from several of our highly skilled experts. 

However, if you are looking to revive a heritage saree, we may take on a revival project depending on time and capacity available. 

Yes, we do sell running fabrics. These are available under our collection Tantra. 

We have an in-house design team that balances colours and overall aesthetic. The brand has its own colour palette and identity for each design. A lot of thought and planning goes into how we want each individual product to come out.

Unfortunately, for this reason we do not take customisation requests.

All of Tilfi's products use only pure natural yarns. All of our products are made from various forms of silk and cotton.

We are also a silk mark registered organisation.

If a product is not on our website, it means it is sold out for now and it is unavailable for order. Pleaseget in touchwith us through one of the channels mentioned if you would like us to double check for you.

We allow orders for certain products that are currently not in stock are still being woven.

Pre-Orders are advance orders that you can place for these products.

Each pre-order will have an expected despatch time mentioned in the product page.

Your order will be despatched once the product that you have ordered is ready.

We do not offer any discount. We believe that the prices of our products are commensurate with the exceptional quality of our fabrics and the rigorous craftsmanship that goes into their making.

You may put in a request to club multiple orders, but only before we have shipped your order.

Also, all of these orders must have the same billing and shipping details.

As soon as your order is shipped, we will send a mail with the tracking details which you can use to track your order.

You can also log into your account that you may have created while placing the order to see the status of your order. If you have not created an account, please do so with the same email id that you used to place your order.

You can log into your account or create one here.

Yes, we are committed to ensuring that your privacy is protected. Hence, all Credit/Debit card and bank details are kept confidential and private. Our trusted payment gateways use SSL encryption technology to protect your private information.

We would surely help you through this. Please get in touch with us through one of the channels mentioned.

All our shipments are currently sent as Delivery Duty Paid. This means that you DO NOT need to pay any duty or taxes at the time of receiving your shipment.

In the exceptional circumstance that duty or taxes are levied on your parcel, please get in touch and we will help you resolve the matter.

Since we only make handwoven products, each piece can take several weeks to weave. In many cases, we do not have more than one piece of an item at a time. Hence unfortunately, it is not possible for us to hold products that have not been paid for.

For certain pre-orders with long durations, we allow a 50% payment at the time of placing the order and 50% when the product is ready. Please get in touch with us through one of the channels mentioned if you would like us help you here.

We don’t offer Cash on Delivery on our products. But trust us, you will love the quality of our fabrics and craftsmanship.

Absolutely, we deliver shipments all over the world. 

All our shipments are sent using reputed courier agencies. Shipments within India are sent through DTDC or Bluedart, while for international shipments we use DHL and UBX.

International shipments are delivered within 7-10 days. We will provide you with a tracking number to track your shipment online.

International shipping is free for orders above ₹25,000. For orders below ₹25,000, the approximate shipping charge for one saree is ₹2000. This would increase marginally with the number of products, for e.g., two sarees would have shipping charge of ₹2200, and so on.

We do not charge for shipping anywhere within India no matter how much you order for.

In case you haven’t received your order or you are unable to receive it, please call the customer service center of the courier service to get in touch with your courier delivery person.

Please get in touch with us through one of the channels mentioned if you would like any further help.

Don’t worry, any courier service agency makes at least three attempts to deliver, as a standard policy. So in case you have missed it the first time please get in touch with the courier service agency. In case you are unable to contact the agency, we are here to do our best to help you out.

Returns or exchanges are only possible in exceptional circumstances.

For more information please see our Returns and Cancellation policy page.

You could get a full refund only if you have received damaged, defective or wrong items. For more information please see our Returns and Cancellation policy page.

You may cancel your order before it has been shipped, provided that no tassels and/or fall pico have been added on your request. Should you cancel your order, you will receive a credit amount equivalent to the value of your order for any subsequent purchase on the website. If you wish to receive a refund instead, any bank processing charges will be borne by you and will be deducted from the total before the refund.

Please refer to our Returns and Cancellation policy page for more information.

We maintain limited distribution for our products. Our products are only sold through our website, www.tilfi.com and through our experiential store in Varanasi.

In doing so, we are able to ensure extremely high quality standards and produce designs for our discerning patrons with a Tilfi aesthetic without ever compromising on the craft. 

If you have created an account with Tilfi, you can log into it from here.

In case you have not created an account with Tilfi, we suggest that you create one using the same email address that you used to place an order with us.

The standard dimensions of our sarees are:

Length: Between 5.4 mets and 5.6 mets (212 inches and 236 inches)

Width: Between 1.1 mets and 1.17 mets (44 inches to 46 inches)

Blouse piece: Between 0.8 mets and 1 met (31 inches and 39 inches)

However, there may be minor variations from saree to saree. If if you would like to know the exact measurements please contact us with the product code and we would be happy to have it measured for you.

We have an experiential store in Varanasi. All visits to the store are on an appointment only basis.

You can learn more about the store and book an appointment here.