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Returns and Cancellation

Please note that since our products are handwoven, we only have one of each kind at a time. Also, as the fabrics are pure and the weaves delicate, each garment requires very careful handling. Hence, we are able to offer returns and exchanges only in extreme circumstances.

  1. You may cancel your order before it has been shipped, provided that no tassels and/or fall pico have been added on your request. Should you cancel your order, you will receive a credit amount equivalent to the value of your order for any subsequent purchase on the website. If you wish to receive a refund instead, any bank processing charges will be borne by you and will be deducted from the total before the refund. 
  2. Returns or exchanges will only be accepted in the case of a manufacturing defect or dispatch of incorrect item. 
  3. Only unstitched garments (saris, stoles and dupattas) are eligible for return or exchange. Sari blouse pieces cannot be exchanged or returned.
  4. Your return/exchange request should be sent by email to banaras@tilfi.com within 48 hours of receiving your shipment.
  5. In the unlikely event that your merchandise arrived damaged, you need to email us a photo of the damaged product along with the return request as per step 4.
  6. Upon receipt of your request, we shall examine the same and send you an authorisation of return/exchange within 2 working days.
    Upon receipt of the authorization, the product must be couriered back to Tilfi Banaras at the below mentioned address within 7 days.
  7. The product being returned/exchanged must be in its original unused condition and sent along with original bill and tags intact.
  8. We aim to process all returns and exchanges within 7 days.
  9. Items that were damaged, defective or sent in error will be fully refunded.
  10. You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Tilfi will initiate the process for refund on your original debit or credit card within 5 working days but we cannot guarantee the time taken by the bank authorities.
  11. Mailing address for returns:
Tilfi Banaras
c/o Sonali Prints
New Market, Ash Bhairo
Chowk, Varanasi
Uttar Pradesh 221001
India

     

    Note :

    1. The customer will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange.
    2. Saris that have the blouse detached, tassels made, fall stitched - either by you or by us for you - cannot be exchanged.