We are seeking a dynamic and experienced Retail Store Manager to lead our new store in Mumbai. The ideal candidate will be passionate about luxury fashion, possess excellent leadership skills, and have a deep appreciation for high-quality craftsmanship. This role is pivotal in ensuring the store's success, delivering an exceptional customer experience, and upholding Tilfi's values and standards.
Key Responsibilities:
Store Launch and Setup
- Oversee the final stages of the store's setup and interior finishing, liaise with interior designer and contractor for completion.
- Coordinate with local representatives and authorities to ensure all regulatory requirements are met.
Store Operations Management:
- Oversee all aspects of store operations, including inventory management, visual merchandising, and adherence to store policies and procedures.
- Ensure the store is well-maintained, clean, and reflects Tilfi’s brand aesthetic and values.
- Monitor and analyze store performance metrics, implementing strategies to achieve sales targets and maximize profitability.
Customer Experience:
- Deliver an exceptional and personalized shopping experience to every customer, fostering a welcoming and luxurious atmosphere.
- Train and motivate store staff to provide outstanding customer service, ensuring they are knowledgeable about Tilfi’s products and craftsmanship.
- Handle customer inquiries, feedback, and complaints professionally and promptly, striving to exceed customer expectations.
Team Leadership and Development:
- Recruit, train, and manage a high-performing store team, fostering a positive and collaborative work environment.
- Set clear performance expectations, conduct regular performance reviews, and provide ongoing coaching and development opportunities.
- Lead by example, demonstrating a strong work ethic, integrity, and a passion for luxury fashion, textiles and art.
Sales and Marketing:
- Develop and implement sales strategies to drive store traffic and achieve sales goals.
- Collaborate with the marketing team to plan and execute in-store events, promotions, and product launches.
- Maintain a strong understanding of market trends, customer preferences, and competitor activities to inform business strategies.
Inventory and Stock Management:
- Manage inventory levels, conduct regular stock audits, and ensure accurate product availability.
- Coordinate with the supply chain and logistics teams to ensure timely deliveries and stock replenishments.
- Implement effective loss prevention measures to safeguard store assets.
Reporting and Communication:
- Regularly report sales and inventory data to headquarters, ensuring accuracy and timeliness.
- Provide detailed insights and analysis on store performance, customer trends, and inventory levels.
- Maintain open and effective communication with HQ, addressing any issues or opportunities promptly.
Qualifications:
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Proven experience as a Retail Store Manager, preferably in luxury fashion or high-end retail.
- Strong leadership and team management skills, with the ability to inspire and motivate others.
- Excellent interpersonal and communication skills, with a customer-centric approach.
- In-depth knowledge of retail operations, sales techniques, and inventory management.
- Passion for luxury fashion, textiles, and craftsmanship, with a keen eye for detail and aesthetics.
- Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and demands.
- Proficiency in using retail management software and MS Office applications.
